Status Requests
The “Status Requests” cube contains information about the status requests that are performed by X-Assist.
Measures
Count
The number of distinct status requests in the result set.
Number of calls
The total number of calls made for the status requests in the result set.
Dimensions
Created at
The UTC timestamp at which the status request has been created.
Trigger
The type of action/event that triggered the status request.
Possible values:
Manual (
manual): The status request was manually triggered by a user from the Travel Monitor page.Special alert (
special_alert): The status request was triggered by a special alert.Emergency call (
emergency_call): Deprecated, scheduled for removal in October 2022.
Result
The final status determined by the status request.
Possible values:
Pending (
pending): The status request is still in progress.OK (
ok): X-Assist received a positive response from the asset, indicating that everything is OK.Not OK (
not_ok): X-Assist received a negative response from the asset, indicating that assistance is required.Unknown (
unknown): The status request failed and could not determine the status of the asset.Cancelled (
cancelled): The status request has been cancelled because the status of the asset has been reset manually.
Status unknown cause
The reason why the asset state is “Unknown”. This value is not present for other asset states.
Possible values:
Call attempts exhausted (
call_attempts_exhausted): The asset's status is unknown because it could not be reached via phone.Call error (
call_error): The asset's status is unknown because it could not be called due to a technical problem.No phone number (
no_phone_number): The asset's status is unknown because it did not have a phone number.
Join compatibility
Status requests can be joined with:
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